Return & Refund Policy

Last Updated: July 31, 2026

1. Return Eligibility

To qualify for a return, your item must:

• Be returned within 30 days of delivery.
• Be unused and in its original condition.
• Include the original packaging and all accessories.
• Include proof of purchase or your order number.

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2. Non-Returnable Items

For hygiene, safety, or customization reasons, the following items cannot be returned:

• Personalized or custom-made products.
• Items showing signs of misuse, accidental damage, or improper handling.
• Products returned more than 30 days after delivery.
• Gift cards (if offered).

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3. How to Start a Return

Starting a return is easy.

1. Contact our customer support team.
2. Provide your order number and reason for the return.
3. Our team will review your request.
4. If approved, we will provide complete return instructions.
5. Package the item securely and send it to the approved return address.

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4. Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or the wrong product was delivered.

We recommend using a tracked shipping service when returning products, as we cannot guarantee receipt of returned packages without tracking information.

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5. Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

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6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include your order number along with clear photos of the issue so we can resolve it as quickly as possible.

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7. Order Cancellations

Orders may only be cancelled before they have entered processing.

Since most orders are prepared quickly, we cannot guarantee cancellation after an order has been placed.

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8. Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, simply return your eligible purchase and place a new order through our website.

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9. Processing & Delivery

Orders are typically processed within 1–2 business days.

Estimated delivery time is 5–8 business days after dispatch. Delivery times may vary depending on your location and carrier operations.

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10. Contact Us